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Beneficiary and Family Centered Care

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LivantaCares Medicare Helpline

This smart phone app makes it easy to reach our call centers with your health care concerns and receive reminders about your rights as a Medicare patient. The LivantaCares Medicare Helpline app is available for free, and is for people on traditional Medicare or Medicare Advantage health plans. If you have a concern about your health care, the app provides quick and easy access to our call center representatives, who will work with you to address your concerns.

Examples of concerns or complaints include:
A medication mistake

Being discharged before you are ready to leave

Picked up an infection while in the facility

Wrong treatment or care provided

Running into barriers to receiving care

Other health care errors

You have the right to lodge a complaint against all types of care whether at your doctor’s office or at the hospital or other setting. Livanta is excited to make this technology available to people on Medicare as part of our ongoing commitment to enhance the Medicare experience. This app is GPS enabled to help make contacting Livanta more efficient. Livanta is a US Government authorized Medicare contractor.

Download the LivantaCares Medicare Helpline to start your case
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